The "SPA SPY" Inspection evaluates and documents all phases of the guest journey from pre-booking to check out. The final deliverable will contain an executive level, comprehensive report of findings. Auditing spa services presents a unique challenge due to the intimate nature of the guest experience. The majority of services are performed one on one behind closed doors making it difficult to monitor staff or capture accurate guest impressions. To identify and document the most valuable, significant information,"mystery shopper" spa inspections need to be done by an experienced, qualified spa industry expert who is objective – not an employee, client, friend or family member. Spa owners must closely monitor, review and refine their guests'experience to ensure repeat business and referrals. In order to maintain a strong market share, this service is not only valuable, but necessary. This powerful tool contains expert review of:

·Spa environment impression (comfort, design, sound levels)

·Spa web site (content, organization, ease of navigation)

·Service Menu (design, descriptions, price points, readability, etc)

·Market trend & direction with insight and forward thinking

·Cleanliness of the facility,Flow and quality of the guest experience during visit

·Retail (space, sales, suppliers)

·Staff (customer service, product/spa knowledge, adherence to policies, etc)

·Standard Operating Procedure manual (layout, content, appropriateness)

The Spa Consulting final deliverable will act as a source of valuable information when planning your future success.

·Eco-chic Spa Greening Audit and Recommendations

·Employee Survey

·Retail Product Audit

·Service Recovery Review