"SPA SPY" INSPECTION
The "SPA SPY" Inspection evaluates and documents
all phases of the guest journey from pre-booking to check out. The final deliverable
will contain an executive level, comprehensive report of findings. Auditing spa
services presents a unique challenge due to the intimate nature of the guest experience.
The majority of services are performed one on one behind closed doors making it
difficult to monitor staff or capture accurate guest impressions. To identify and
document the most valuable, significant information,"mystery shopper" spa inspections
need to be done by an experienced, qualified spa industry expert who is objective
– not an employee, client, friend or family member. Spa owners must closely monitor,
review and refine their guests'experience to ensure repeat business and referrals.
In order to maintain a strong market share, this service is not only valuable, but
necessary. This powerful tool contains expert review of:
·Spa environment impression (comfort, design, sound
levels)
·Spa web site (content, organization, ease of navigation)
·Service Menu (design, descriptions, price points,
readability, etc)
·Market trend & direction with insight and forward
thinking
·Cleanliness of the facility,Flow and quality
of the guest experience during visit
·Retail (space, sales, suppliers)
·Staff (customer service, product/spa knowledge,
adherence to policies, etc)
·Standard Operating Procedure manual (layout, content,
appropriateness)
The Spa Consulting final deliverable will act as a source of valuable information
when planning your future success.
The Spa Consulting final deliverable will act as a source of valuable information
when planning your future success.
·Eco-chic Spa Greening Audit and Recommendations
·Employee Survey
·Retail Product Audit
·Service Recovery Review